Knowledge Base

Common LDAP Errors

LDAP can be used by PaperCut for user authentication and for retrieving user and groups lists. It is the most common alternative to Microsoft's Active Directory.

This article describes common LDAP errors and provides suggested solutions.

Error code 49 - LDAP_INVALID_CREDENTIALS

This error indicates that the "admin" authentication details entered in PaperCut LDAP settings are not valid. Possible causes for this error are:

  • The admin password is incorrect
  • The admin DN is not a valid user

Please verify that the admin DN and admin password are configured correctly in the Options->User/Group Sync screen. For more information see the LDAP section of the manual.

Categories: Troubleshooting, Errors

Page last modified on September 21, 2008, at 10:01 PM