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Important Log Files to Check
If you're having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:
- The type of error,
- suggestions on what might be causing the error,
- and in some cases even recommend a solution.
Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:
PaperCut NG & PaperCut ChargeBack
Inside the application:
Log in as admin and check the main Application Event Log under App. Log
On the file system:
(open in a text editor such as Notepad)
For print or print queue related errors:
[app-path]/providers/print/<platform>/print-provider.log (e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log)
For server related errors:
[app-path]/server/logs/server.log (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log)
[app-path]/server/logs/service.log (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log)
For release station errors:
[users-home-directory]/pc-release.log (e.g. C:\Documents and Settings\user1)
Also See: Reporting Problems
Categories: Debugging, Troubleshooting
Page last modified on August 09, 2010, at 07:59 PM