Knowledge Base

Important Log Files to Check

If you're having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:

  • The type of error,
  • suggestions on what might be causing the error,
  • and in some cases even recommend a solution.

Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:

PaperCut NG & PaperCut ChargeBack

Inside the application:

Log in as admin and check the main Application Event Log under App. Log

On the file system:

(open in a text editor such as Notepad)
For print or print queue related errors:
[app-path]/providers/print/<platform>/print-provider.log
For server related errors:
[app-path]/server/logs/server.log
[app-path]/server/logs/service.log
For release station errors:
[users-home-directory]/pc-release.log (e.g. C:\Documents and Settings\user1)

Also See: Reporting Problems

Categories: Debugging, Troubleshooting

Page last modified on February 03, 2008, at 10:55 PM