Knowledge Base

Debug output from the Active Directory provider

If requested by support please follow the instructions below to gather debug output from the Active Directory user provider (the component of PaperCut that retrieves information from Active Directory).

To get debug output:

1. Open a command prompt on the server running PaperCut. e.g. Start->Run and enter cmd.exe.

2. Change to directory containing UserDirAD.exe. e.g.:

cd "C:\Program Files\PaperCut NG\server\bin\win"

3. Run the one of following commands (as requested by support)

To list all users:
UserDirAD.exe enable-debug all-users > all-users.txt 2>&1
To list all groups:
UserDirAD.exe enable-debug all-groups > all-groups.txt 2>&1
Multiple domains can be queried by adding the domains option, e.g.:
UserDirAD.exe "enable-debug|domains=papercut.com;papercutsoftware.com" all-groups > all-groups.txt 2>&1

4. Wait until the UserDirAD.exe process exists - use Task Manager to view the process list.

5. Email the generated file (e.g. all-users.txt and/or all-groups.txt) to the PaperCut developers.

Note: if the files are large, please place in a zip or equivalent archive before sending.

Categories: Domains / Directories, Troubleshooting, Debugging, PaperCut NG and PaperCut ChargeBack 7+

Page last modified on April 23, 2008, at 04:26 PM