Knowledge Base

If requested by support please follow the instructions below to gather debug output from the Active Directory user provider (the component of PaperCut that retrieves information from Active Directory).

To get debug output:

1. Open a command prompt on the server running PaperCut. e.g. Start->Run and enter cmd.exe.

2. Change to directory containing UserDirAD.exe. e.g.:

3. Run the one of following commands (as requested by support)

To list all users:

UserDirAD.exe enable-debug all-users > all-users.txt 2>&1

To list all groups:

UserDirAD.exe enable-debug all-groups > all-groups.txt 2>&1

To list members of a group:

UserDirAD.exe enable-debug group-member-names "your-group" > your-group.txt 2>&1

Multiple domains can be queried by adding the domains option, e.g.:

UserDirAD.exe "enable-debug|domains=papercut.com;papercutsoftware.com" all-groups > all-groups.txt 2>&1

4. Wait until the UserDirAD.exe process exits - use Task Manager to view the process list. It may take a few minutes to run on large networks.

5. Email the generated file (e.g. all-users.txt and/or all-groups.txt) to the PaperCut developers.

Categories: Domains / Directories, Troubleshooting, Debugging, PaperCut NG and PaperCut ChargeBack 7+