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How to obtain logs for web-service based devices (e.g. Sharp and Konica Minolta)

PaperCut integrates with some MFP devices remotely using web services (e.g. like SOAP). In this case the PaperCut application server logs provide most of the information required to diagnose problems.

In some circumstances, it is necessary to also capture the contents of the communications between the device and PaperCut. This requires an additional configuration to the PaperCut logging and is described below.

NOTE: In the 11.6 release and higher, extra logging will be automatically enabled when the regular server debug log mode is enabled.

To obtain debug logs (PaperCut 11.6 or higher):

Follow the regular debug logging process:

How to Enable Debug in the Application Server

To obtain the log files (PaperCut 11.5 or earlier):

First, enable the detailed logging of network communications, this is done as follows:

1. First enable "regular" debug logging mode in PaperCut.
How to Enable Debug in the Application Server
2. On the PaperCut server, open or create the following file in a text editor:
[app-path]\server\custom\service.conf
3. Add the following on a single line:
wrapper.java.additional.8=-Dcom.sun.xml.ws.transport.http.client.HttpTransportPipe.dump=true
4. Save the text file.
5. Restart the PaperCut Application Server.
6. Now reproduce the problem you are having. Also make note of important information (e.g. date/times, behaviour seen, usernames, etc). This helps us analyze the logs files later.
7. Zip up and send us all the logs as described here. IMPORTANT: Check that your zip file contains the "server.log*" and the "service.log*" files. Then send these to us at support.
8. Once the additional logging is no longer required, disable debug logging by disabling the option in step #1 and removing the line added to the service.conf file.

Categories: Debugging, Troubleshooting

Keywords: soap, device, sharp, km, konica, debug logging, debug mode

Page last modified on February 15, 2012, at 07:21 PM

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