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Obtaining debug logs from Ricoh Embedded devices
To obtain debug logs from a Ricoh embedded device you require a Windows XP machine that can connect to the Ricoh device over the network. To obtain the logs:
1. Logon to the XP workstation.
2. Open a command prompt (cmd.exe) using Start->Run.
3. In the command prompt enter the following command (changing "ricoh-ip" to the IP address of your Ricoh device)
rsh ricoh-ip mmesg_auto 125 >> C:\ricoh-log.txt
If you receive no output, you may need to use the -l <username> option where <username> is the administrative username for the Ricoh device.
4. Reproduce the issue, problem, etc.
5. Take note of the following details:
- Approx date/time you performed the test
- Username of user logged in as
- Description of problem, error messages, etc.
- Description of steps to reproduce problems.
6. Send through the above information along with the ricoh-log.txt produced above.
NOTE: If you reboot the Ricoh device you must restart the logging command too (step 3 above).
Categories: Debugging, Troubleshooting
Keywords: lanier, savin, nashuatec, gestetner, debugging, diagnosis
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