Knowledge Base

To obtain debug logs from a HP embedded device complete the following steps:

1. Open a web browser.

2. Visit the URL: http://<device-ip>/hp/device/this.loader

3. Click "PaperCut"

4. Click "Show application log"

5. Copy this into a text file

6. Send us the above log file along with the following information.

• Approx date/time you performed the test
• Description of any errors that occurred, etc.
• Username of user logged in as
• Description of problem, error messages, etc.
• Description of steps to reproduce problems.

Categories: Debugging, Troubleshooting

Keywords: hp, debug, loggging, diagnosis, error, chai, dse

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