Knowledge Base

This KB article covers common issues/questions about Web Print.

Web Print Simple Mode is not working (Windows).

The most likely explanation is that Adobe Reader has not been configured to run under the nominated "web print" service user account. You must log on to the server as this user account, then ensure Acrobat Reader runs and opens PDF documents. A common issue is that the "first use" screen such as "registration" has not been acknowledged.

Is Web Print Simple mode (PDF) avaliable on Mac/Linux?

Yes. As of version 10.5 of PaperCut, simple mode for Mac and Linux (running CUPS) is avaliable. It is setup and configured as part of the default installation. As at the time of writing, Web Print simple mode is not avaliable for Novell OES Linux running iPrint. Novell OES sites should configure Sandbox mode.

What is the suggested load limit for a Web Print server (sandbox or simple mode)?

This questions is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behaviour of your users (e.g. does load spike). As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system. It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.

I don't have a Microsoft XPS Document Writer virtual printer in my Printers folder. Where can I get this?

You can download the Microsoft Standalone XPS Viewer and XPS Essentials Pack from here. The XPS Essentials Pack contains the tools to generate XPS documents. Note: Windows Vista and Windows 7 provide a XPS virtual printer by default.

Why is my print queue "currently not available"?

When using the Web Print interface, some print queues are giving me an error message: Errored: Printer \\servername\queuename\ is currently not available.

This can be caused by trying to use Web Print on a print queue that has been deleted or by trying to print to a print queue that is not installed on the Web Print Sandbox. Please confirm this by logging into the Web Print Sandbox as the Web Print user and attempting to print to the above print queue.

It is important that the jobs pass via the queue on the server - do not add a Local Printer. You should also add the printers using the print server's machine name and not an IP address.

Can I use Microsoft Office 2010 with Web Print?

To date the majority of our Web Print testing has been with 2007 and will focus on Office 2010 moving forward. The integration method we use is DCOM/ActiveX and this remains consistent across all versions of Office. You can even use Web Print fine with Office XP, however we don't recommend this for security reasons.

Can I use Web Print on Microsoft Server 2008 Core?

For Simple Mode, Web Print requires that Adobe Reader is installed to the PaperCut Application Server. At the time of writing (October 8, 2010) it does not appear possible to install Adobe Reader to Windows Server 2008 Core.

Those wishing to utilise the Web Print module will need to implement the Sandbox Mode install.

What options do I have for iPad printing?

You'll find more information about implementing and managing printing for the iPad (and related devices such as the iPhone) via AirPrint on the page Managing iPad Printing with PaperCut.

Also See: Web Print manual.

Categories: Printers, Troubleshooting

Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips

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