Knowledge Base

If the application does not support "Print to file", the following method (for Windows servers) can be used:

1. Manually power down the printer or pause the queue so printing will stay held in the queue.
2. Print a document that demonstrates the problem (normally using a workstation).
3. On the server, navigate to C:\Windows\System32\Spool\PRINTERS\.
4. Take a copy of the SPL and SHD files who's creation date matches the time of the print.
5. Copy and Rename the files to a descriptive name like "testprint-3pages-2color-1bw.spl".
6. Zip the files and email both files to support@papercut.com for analysis.

Categories: Troubleshooting,

Keywords: Print To File, Print-To-File, Capture Spool, Capture Print File,

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