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Capturing a Linux Spool file
PaperCut Support may ask you to supply a print-to-file or a spool file. This is a little more difficult on the Linux platform and involves "capturing" a spool file using one of the following procedures:
1. Enable snapshot level debug logging in the Print Provider layer by adding the line:
debug=snapshot
to the file at ~papercut/providers/print/linux-[arch]/print-provider.conf
2. Temporarily stop the printer, or turn off the printer so that jobs hold in the queue. Print a job, or set of jobs that demonstrates the problem behavior. This printing may be performed from a workstation.
3. Print a problem document the demonstrates the issue and wait for it to spool.
4. As root on the PaperCut server, enter the command:
cp /tmp/spool-snapshot.spl ~/10-pages-grayscale.spl
5. Repeat the 3 and 4 again as required to demonstrate the issue.
6. Compress the *.spl files in the root home directory as well as
~papercut/providers/print/linux-[arch]/print-provider.log
and email to support.
Apple Mac users may find the following related article useful: Capturing a Mac spool file
Categories: Troubleshooting
keywords: linux print to file
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