Knowledge Base

The PaperCut NG Application Server fails to start

I am unable to connect to the PaperCut NG Application Server. The browser reports a connection problem, or "The page cannot be displayed". How do I fix this?

The PaperCut NG Application Server is the component of PaperCut that provides the browser interface, database management, and centralized application logic. The Application Server component is a "Service" and is designed to start automatically on system boot. If the browser is reporting a connection error, please check the following:

1) Ensure that any firewall software on the server is not blocking traffic to port 9191 and 9192.
2) If you have recently started the server or restarted the PaperCut Application Server Service, wait up to 30 seconds. The server can often take a few moments to start and initialize depending to the tasks that need to be accomplished.
3) If the problem continues after a reboot, check the log files for errors. Depending on the platform, the following log files may be of use:
[app-path]/server/logs/server.log
[app-path]/server/logs/service.log
[app-path]/server/logs/server-out.log
These files may contain a message explain the cause of the problem and how to fix it.
If problems continue, please email our support team for assistance. Please attach a copy of the logs referenced above.

Categories: Error

keywords: Cannot find server, DNS, login, admin interface

Page last modified on November 15, 2006, at 06:12 PM