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Posted on by Development Team

Starting 2017 By Investing In The Future

PaperCutters are always about pushing the envelope and are never interested in business as usual. We therefore don’t want to spit out some lame new years resolution as we statistically know that resolution fulfilment steadily drops down through the months of the year.

Life (and software) do not reset every new years (except back in Y2K), so we shouldn’t just start setting goals for goals sake, just because the calendar has changed over. We believe that chance favours the prepared mind and improving further on what we are already doing is critical. We aim for perfection in everything that we do regardless of the timelines, so instead of making a long list of resolutions, we’ve decided to start the year by investing in the future and inviting selected students from John Monash Science School over for a week to learn what we do, and how we do things here at PaperCut, ask questions and provide a fresh perspective to our mindshare.

We’ve had the privilege of hosting Angi, Josh, Reena, and Will to spend time with us and get exposed to PaperCut’s work and culture. These bright young minds aren’t just your regular students who were randomly picked. They are awardees, rigorously selected, and sponsored by PaperCut to join the 2016 SuperComputing Conference in Salt Lake City UT.

jms students supercomputing conference 2016

The John Monash Science school have carefully screened students through an essay submission asking about concrete action plans on what they will do in case they win.  The selection is then followed by interviews to help decide who shall be awarded a trip to the conference.

SuperComputing experience was nonetheless a great experience for the students as they were glad to report that they were absolutely jumping out of their skins while they were in the helm of super servers and cutting edge VR gadgets.  And to quote Reena: “I would stay there 24/7 if I could! It’s awesome!”

While their week at PaperCut HQ as a follow up activity cannot match that level of excitement, we certainly hope the activities we arranged for them compensated in their further discovery and learning.

fun with jmss students

From creating marketing videos, to tinkering with front end website animation code, to analysing customer engagement rates and sales funnel analytics, their curious minds questioned every detail of what they have seen. Their questions have inspired us to revisit our processes and procedures and go back to basics. PaperCut has definitely benefited from having them around, and we sincerely hope that their experience with us has been worthwhile for them.

Beyond showing them agile software development processes and clean code, we hope that they were able to see our constant commitment to building closer relationships with our customers and resellers, as well as our obsession to constantly push the ante of innovation.

We also hope that they’ve thoroughly experienced our “coffee culture”, that our (good) coffee builds constructive conversations around products and services, which in turn produce better software and solutions that help customers.

dev coffee

So here’s to 2017, stronger relationships, awesome software, and fantastic coffee. We love that you are reading this and please don’t hesitate to reach out if we can help in any way. You’ll be surprised at how we are eager to connect.

 

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Posted on by Development Team

New and Noteworthy in PaperCut MF & NG v16.4

A quick overview guide to 16.4. For more detail see Release Notes for PaperCut MF and PaperCut NG.

16.4

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Color copy restriction supported on Canon

In large organizations with many users printing, it’s easy for costs to get out of hand if unmanaged. While the ability to control printing activity can significantly cut these charges, copying costs can still become a concern.
PaperCut MF on Canon devices now supports controlled access to color features in copying. Color copying on Canon devices with AMS can be restricted by user group to help minimise unnecessary color usage and reduce color printing and copying costs.

Suitable for

  • Existing and new Canon customers
  • Requires Access Management System (AMS)

Further information
Find out more about PaperCut MF for Canon in the embedded manuals on the Portal or the Canon Tour Page.


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Prevent jobs from being released to a printer reporting an error

When a printer is in error, confusion and concern can soon follow; print jobs can get lost and refunds might be needed. The support implications can quickly escalate in a busy environment with the need to deal with frustrated users on top of resolving the printer error.

PaperCut NG / MF gives administrators the ability to choose whether or not they want to allow users to release jobs to printers reporting an error, alleviating user concern and reducing administrators’ reactive work created by a printer in error.

A consistent alert is presented across all web-based Release Stations and Standard Release Stations with PaperCut NG, with PaperCut MF extending this feature to supported MFD Release Stations. This alert provides users with the information they need to be able to choose to either release to an alternative printer in a Find-Me environment, resolve the printer error, or simply come back later.

Benefits for customers

  • Error awareness – Notifies users of device errors and creates alerts in the PaperCut Admin web interface for SysAdmins.
  • Reduced reactive work – limits print jobs released to a device in error, reducing the queue of stuck print jobs and possible refunds along with alleviating user confusion.
  • Consistency – The same error message format is shown on the Release Station, no matter what brand of device.
  • Configurability – Provides SysAdmins with the control to prevent users from releasing to a supported printer reporting an error. Configurable per device for in-built Print Release at the device, or for all web-based Release Stations and Standard Release Stations.

Suitable for

  • Customers who use Device Release Stations. See supported platforms below.
  • Larger Education and Enterprise organizations that are susceptible to busy periods.
  • Customers who offer printing outside of technical support hours.

View Release Notes for a list of Supported PaperCut MF devices and further details.


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PaperCut MF job purge enhancement on Samsung

Taking our printer in error enhancement one step further

PaperCut MF have introduced a solution to manage print jobs released to Samsung devices reporting a hardware fault error. Not only are users presented with an alert at the Release Station prior to releasing their print job, but with PaperCut 16.4 and Samsung Job Purge, users are provided a way to delete jobs that have already been released to a device that is reporting a hardware fault.

Further information available in the Samsung Embedded Manual in the Portal.


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Customizable start dates for running reports

You can now configure the start day or date for your weekly, fortnightly, monthly, quarterly, and yearly scheduled reporting periods, using a set of new config keys. The Reports > Schedule / Email Reports page displays the date on which the next report will run.


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Early Access for PaperCut MF 16.4

PaperCut MF is a more advanced product than PaperCut NG, due to the addition of embedded hardware functionality. When new versions of PaperCut MF are released to market, they are in Early Access.

The Early Access build is market ready, it is not a BETA or pilot phase. It is an opportunity for you to get your hands on the latest release and provide feedback.

It’s your choice, if you don’t have an immediate need for the latest features, enhancements or fixes, remain with the current build.

If you choose to download the Early Access build, during Early Access you receive:

  • Premium support
  • Proactive messaging about any issues
  • Feedback to PaperCut on your installation, keeping you on the front foot

All through a dedicated email address available after registration.

Read more and sign up for Early Access here.


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Want to know more?

To help you digest all the updates, we’ve detailed all features, enhancements and fixes, in the 16.4 Release Notes for PaperCut NG and PaperCut MF.

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Posted on by Development Team

Constructival – PaperCut’s First Global Hackathon

In 2009, the now famous author, Dan Pink shared a disruptive concept in his book, “Drive: The Surprising Truth About What Motivates Us”. This concept focuses on empowering employees to expand their capabilities by focusing on their intrinsic motivation, the desire to do things because they matter, because they’re interesting, and because they are part of something important. This concept argues that motivation, as well as individual performance are based on 3 pillars:

  • Autonomy: The urge to direct our own lives
  • Mastery: The continuous desire to get better at something that actually matters
  • Purpose: The yearning to do what we do in the service of something larger than ourselves

These simple words are what inspired the birth of PaperCut’s first global hackathon entitled: Constructival (Construct + Festival. It sounds like a name out of Transformers doesn’t it?) last 17th to 18th of November across our offices in 3 time zones.

Constructival Logo White

We committed to challenge ourselves on these 2 days to set time away from the day to day, to focus and work on anything we want, do it the way we want, and with whomever we want. We just had to be able to showcase and pitch our creations at the end of the two days.

The first day of Constructival started with a bit of forming and storming. We started to organize and agree on what could possibly be done in 48 hours that can be introduced as a minimum viable product, and at the same time create significant impact to be scaled in day-to-day business. Out of the 20 starting teams, most pulled through quite smoothly. The last 24 hours saw a swing in the mood to a more fun and festive spirit as 18 teams headed towards the finish line developing unique and creative ways to present and pitch their projects.

Constructival Wall
20+ ideas, thousands of hours and scaling for the future

A printer location map, an industry podcast, and an automated printer robot were some of the great ideas that came out. While we can’t show the details of the projects (yet), we are confident that our own unique hackathon has generated impactful innovation initiatives for PaperCut. The plan now is to find ways to integrate minimum viable products into our business practices, as we scale these wonderful innovations into full blown features.

Congratulations to all the hacker teams, especially to the winners. Stay tuned as we bring you these exciting innovations.

Hackathon - Constructival Winner

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