It has been a while. Starting a forum for our customers is something we’ve thought about a few times. And we’ve got a pretty big customer base so I’m sure it could be a good resource for our customers.

There are a couple of things that have held us back.

1. Time. We’re hard at work with new features and improving the software. We’re always updating the knowledge-base, but haven’t got to this yet.

2. We’re not sure it will be heavily used. There’s nothing worse than going to a forum and there is no posts or no activity. It just looks bad. I realize there is a chicken and the egg problem there… but we’re keen to alway present well to potential customers. But as the quote goes “if you build it they will come” … so we might have to give it a try one day.

In the end it achieves a similar result as our support email address. Except that customers can help each other. In reality, we’ll have to moderate the responses and add our 2c when incorrect posts are made.

Thanks for giving us a prod … we’ll give it some more thought.

Its been a while since you posted this one. Just curious if you’ve given any more thought on the possibility of a Forum or Discussion Board for PaperCut users.

Thanks,
Reid