Skills & Experience

// Chris

Director of Systems Architecture

Chris has a Bachelor of Engineering (Mech) and Bachelor of Science (Physics) from Monash University, Australia. He started his career in the oil and gas industry as a graduate Engineer at ExxonMobil, later moving into a software development role at KE Software. Whilst he was at KE Software, Chris worked on many large database systems including the collections management system at the Smithsonian Institute in Washington DC, USA. He managed KE Software's UK operations in Manchester, England for two years before returning to Australia to work full-time with PaperCut Software.

Chris dreamed up the idea for PaperCut Software first print quota application in 1997 whilst he was completing his studies. At the time he was working part-time as a network administrator with a local high school and saw the need for a cost effective print quota solution. Chris now works closely with key PaperCut users to architect the next generation of PaperCut. In his spare time Chris is a keen sailor and has competed at national and international level in various dinghy classes.

// Matt

Director of Software Development

Matt has a Bachelor of Computer Systems and Electrical Engineering (BCSE) from Monash University, Australia. Matt started his career at Oakton, an Australian based software development and services company. Matt specialized in custom software development, working in many varied fields and organizations like Ernst & Young, BP and Kimberley Clark. He was a leading systems architect for Oakton and gained experience building and designing enterprise applications using a variety of technologies.

Matt met Chris whilst studying at Monash University and started work on PaperCut before the first official release. Matt leads the development efforts on many of PaperCut's most powerful features including embedded software for multi-function devices and other advanced features.

// Rick

Senior Project Manager

Rick is the first member of the PaperCut Software team located in the United States. He started his career as a software tester at Ford Aerospace in 1979 testing a secure version of PWB Unix. After a few years in the big project environment Rick left the world of government contracts to pursue a career in an emerging commercial desktop computing industry.

During the boom years of personal computing Rick worked for several technology leaders including Novell, NEC, 3Com, and Nortel to develop customer support and sustaining engineering teams. His most recent role was establishing the technical support department for a Swiss classroom management software company.

Rick will work closely with customers and developers to assure that PaperCut remains the leading cross-platform print management software.

// Alec

Technical Pre-sales Manager

Alec is a 30 year veteran of the IT industry. He started programming ICL mainframes using a 10cps teletype via a 300BAUD acoustic coupler (a fact he insists on telling the younger deveopers as often as possible) whilst still at school and his first proper job was programming embedded financial terminals in London. Since then he has worked in Europe, the Middle East, US, Asia and Australia managing, consulting and delivering various types of technical software products and services. At PaperCut Alec's skills are being used across a number of areas including project management, technical pre-sales and anything else that comes along. He joined PaperCut in late 2011.

Alec was an early adopter of Linux in the 90's, he founded the Greater London Linux User Group and organised the UK's 1st Linux conference. As well as computers he loves Star Trek (TOS rather than TNG) and sf generally, movies and Asian cuisine of most types. He is a terrible coffee and beer snob.

// Jason

Technical Support

Jason has joined the PaperCut team in early 2010. He has filled varied roles ranging from Senior Corporate Support for Connect/AAPT to most recently as an IT Manager at Glen Waverley Secondary College. He has certainly been in the trenches when it comes to support!

Jason will be working closely with our developers and customers alike to improve on our already fantastic support. He has experience in the support of large and varied networks with both industry standard and specialised environments.

You will find Jason approachable and quick on the uptake. Outside of work Jason loves his tennis and photography.

// Cari

Technical Support

Cari joined the PaperCut team in the middle of 2011. She has worked in information technology in roles from desktop support to help desk to Windows server administration. She is experienced working with both homogeneous and heterogeneous environments, and enjoys learning new technologies.

Cari discovered PaperCut while working on finding a print accounting solution for Portland State University. She recommended PaperCut to the IT staff and helped them with the installation and configuration. When Cari heard that PaperCut was hiring a technical support rep. in Portland she jumped at the opportunity to work with our team and help others achieve the same success with PaperCut that she helped to introduce at PSU.

Outside of work Cari enjoys learning a variety of languages (currently focused on Chinese, Japanese, Korean and refreshing her knowledge of Russian), and chasing her dogs around her yard.

// Nate

Technical Support

Nate is one of the newest members of the PaperCut Software team located in the United States. Nate started working in the IT support field assisting users resolve technical and support issues for Dell, Inc. After leaving Dell, Inc. Nate has primarily provided technical support for organizations providing health care, such as Providence Health Systems, DSI, and FCG. Nate will be assisting Rick and Cari by providing technical and customer support to our clients.

Outside of work, Nate is an unrepentant bibliophile, spends his free time exploring the hiking trails surrounding Portland, and engaging in flights of megalomaniacal self-delusion.

// Ian

Business Project Manager

Ian joined PaperCut 2011, bringing prior experience from various roles in the telecommunications, IT and construction industries. His strengths combine a strong technical background supported by stints in systems administration and IT consulting with an proven approach to more business-orientated responsibilities such as project management, budgeting and communications.

Ian loves travel, food, technology and fitness. His desktop is Windows, his phone Android and his tablet Apple, and is comfortable with being accused of hedging his bets. His most recent holiday was to Hawaii, and most recent culinary equipment purchase was a Weber grill. In addition, he owns all three current-generation consoles.

// Ross

Technical Support

Ross works as part of our UK and European team and has been using PaperCut since early 2007.

Ross delivers a host of skills and options to the company, with experience in both pre-sales and after sales technical support. He has been involved in the print & copy management industry for all of his adult working life. Because of this he brings a different view to the table and can occasionally be heard issuing unreasonable demands on our development team.

Day to day he spends his time supporting our customers and resellers as well as resisting the urge to edit the spelling in our manuals and KB articles of such words as "color" and "organization".

When we allow him a day off, Ross spends his spare time running around after his tiny human. He enjoys looking at pre 1930's American motorcycles, gas pumps and anything else deemed as "classic Americana", especially 50's and 60's US muscle cars. Like all good geeks, he also loves most things Sci-Fi and Fantasy related and his favourite books are the Galactic Milieu series by Julian May. As part of a mid-life crisis, he has taken up running and yoga. It's possibly a hanging offence at PaperCut HQ, but Ross has never had a cup of coffee in his life. However he is a beer enthusiast.

// Hendrik

Senior Software Developer

Hendrik joins PaperCut from Europe. After completing his degree in physics, Hendrik gained IT industry experience through a diverse range of projects in Germany, France, the United States and Australia such as compensation management for Fortune 500 companies, automotive components for BMW, online foreign exchange trading for the Global 2000 and e-commerce solutions for online retailers.

In addition to contributing to new directions in PaperCut's development, Hendrik works on serving German and French-speaking customers. Outside work, he will gladly involve anyone interested in discussions on straw bale buildings and the design of peer-to-peer networks.

// Peter

Senior Software Developer and Architect

Peter has a Bachelor of Science (Physics) degree from Melbourne University, Australia. After working as a physicist for several years he began developing statistical software for Umetrics in Sweden. From there he moved to Digital Ideas in Melbourne where he was instrumental in the Dice Net ACS printer controller. He then worked at EFI in Silicon Valley, USA where he worked as a Director of Software Engineering on the Fiery product line.

Peter brings over 15 years of experience in the printing industry including idea/concept development, software product architecture & development, strategic planning & roadmap development, contract negotiations, engineering process improvement, automation, embedded systems, imaging and signal processing.

// Tim

Senior Software Developer

Tim has a Bachelor of Science degree from Australian National University and a Bachelor of Computing from Monash University. He started working as a research assistant at CITRI near Melbourne University working on text retrieval projects and testing ranking algorithms when search engines like AltaVista had just started but Google didn't exist yet. He then moved onto Silicon Graphics (SGI) in Melbourne when the "Graphics" was starting to disappear out of "Silicon Graphics". He ended up working there for 12 years on Performance Tools, and File systems (UDF & XFS) in user space and in the kernel on IRIX and Linux.

Tim has come from a Unix/C and open source background of about 16 years and is looking forward to learning new areas in Web and Java development. Outside work, he enjoys tennis, dancing and looking after two lovable and demanding young boys.

// Tom

Senior Software Developer

Tom joined the PaperCut team as a junior developer in 2006 and has been with the company ever since. He has interests in web development, Java development and user interface design.

Tom looks after many of PaperCut's payment system integrations (online and hardware based) along with general development and support.

Outside work Tom enjoys more software development, PC gaming, home brewing, gastronomy and cheesy metal music.

// Will

Software Developer

Will initially joined PaperCut in the summer of 2009 as a intern. He is currently undertaking his final year of a Bachelor of Business Information Systems at Monash University. He is passionate about modern web technologies and intuitive interface design.

He rejoined the team in 2011 after completing 6 month internships at both Deloitte and Readify. During these placements Will improved upon his web application security knowledge and was involved in the launch of a cross-platform mobile application.

Will is the youngest member of the team, and likes to remind team of this fact on a regular basis. He has lived in 4 different continents and enjoys snowboarding and windsurfing.

// Ann

Office Manager and Sales Assistant

Ann joined the team in 2010. Ann comes from a strong administrative background, with many years of experience in reception/administration and PA roles in various industries. She brings with her a vast experience of day to day office management and is always on hand to help out in any way she can, she is friendly and approachable. Ann's challenge is to "organize" the developers (herding cats comes to mind) and office, and also support Sales.

Ann enjoys the outdoors and is a part of the Scouting movement.

// John

Sales Support

John has a degree in Applied Science and a Diploma of Education. He first started working with computers in the 60's programming in ALGOL on paper tape. During a career in teaching John was involved with the integration of computers into the curriculum and finished his teaching as IT Manager/coordinator of a medium sized high school overseeing the development of a 200 workstation secure internet enabled network. It was in this final phase that John saw the need for a PaperCut style program ( the piles of waste around the printers were just too annoying!). Research of possible solutions revealed programs that were too labor intensive or too expensive - a local solution was needed and Chris was on hand and had the skills to deliver a tailored product.

John now works part time for PaperCut in Sales and occasional support, as well as running his own computer support consultancy. He brings to the business many years of experience in education and an in depth knowledge of school curriculum, operations and administration.

// Tom B

Graphic Designer

Tom joined the team mid-2011. He has a strong background in design and works on many graphic design aspects within PaperCut. He has a Bachelor of Design from RMIT University and is about to undertake his masters degree. He has also worked as a freelance web designer. Tom is interested in the functionality of web design and UX/UI design, as well as the marketing side of business such as the branding and advertising.

He is passionate about anything design and is a self-proclaimed perfectionist. Tom is now the youngest team member of PaperCut and hopes to bring some of the gen Y 'culture' along with him into the workplace. He believes that user functionality is as important as technology.

// Geoff

Senior Software Developer / Team Leader

Geoff has a Bachelor of Engineering (Mech) from Monash University, but has worked with Computers his entire career, initially as a Systems Engineer at IBM specialising in 3D CAD systems. In the 90's Geoff joined the R&D team at HP, serving as a Systems Administrator for several years before moving into software development, where he took on roles as Team Leader, Project Manager and eventually Software Architect for a product line developed across the globe. Along the way, Geoff obtained two US software patents for his innovative work.

Geoff joined the team in 2013. He is very impressed with the great work done by this talented group of people and is looking forward to helping build a great future for PaperCut.

// Dan Quest

Channel Management

Prior to entering the Printer and Copier World, Dan gained extensive experience, leading, coaching and mentoring teams at all levels and sizes, and he passionate about people and team development. Dan has since added extensive knowledge of the Printer, Copier, MFP, Managed Print Service and Print Management Solutions Market, from a Sales, Consultative and Project Implementation Perspective. Dan joins the PaperCut team in Australia to assist the Re-seller teams around globe whilst bringing an 'other side of the fence' perspective into the office.